Return & Refund Policy

📜 Return & Refund Policy

Al-Khalifa Restaurant & Convention Hall

Welcome to Al-Khalifa Restaurant & Convention Hall.
We value our customers and aim to provide the best service. Please read our Return & Refund Policy carefully before placing any order.

By using our services, you agree to the terms mentioned below.

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1. Order Confirmation

Once an order is placed and payment is completed, it is considered confirmed.

Confirmed orders generally cannot be canceled or modified.

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2. Cancellation Policy

Orders cannot be canceled after confirmation.

In exceptional cases, cancellation may be considered subject to management approval.

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3. Refund Policy

Refunds are only applicable in special circumstances, such as:

• Wrong order delivered

• Poor food quality

• Service-related issues

All refund requests must be reported within a reasonable time after delivery.

Refund approval depends on management review.

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4. Refund Processing Time

If a refund is approved, the amount will be processed within:

7 to 10 working days

The refund will be made through the original payment method.

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5. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after order confirmation

• Incorrect order placed by customer

• Delay caused by incorrect address

• Personal preference issues

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6. No Refund Policy (If Applicable)

If no refund or cancellation policy applies to certain services, it will be clearly mentioned on the website.

In such cases, no refund will be entertained.

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7. Complaint Procedure

For any complaints related to orders, customers must contact us immediately.

Provide proper details such as:

• Order ID

• Contact number

• Description of the issue

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8. Contact Information

For refund or return-related queries, please contact:

📞 Phone: 01334-925010
📧 Email: alkhalifarestaurantbd@gmail.com
📍 Address: Udayan Residential Area, Station Road, Shayestaganj, Habiganj, Bangladesh

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9. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time without prior notice.

Continued use of our services means acceptance of updated policies.